Pace DB
The Co-op Pensions Department
If you have a question about Pace DB, please contact:
Phone: 0330 606 1000*
Email: staffpensions@coop.co.uk
Email should only be used for general enquiries and not for submitting personal information.
Co-operative Group Limited
Pensions Department
Department 10406
1 Angel Square
Manchester
M60 0AG
*Please note: This telephone number is only for current and former employees of the Co-op who are members of Pace or another Co-op scheme. If you have a personal pension plan with CIS, please call 0345 605 7777.
Pace DB Members who transferred in from the former Plymouth Fund or the former Yorkshire Fund in 2021
Aptia
If you have a question about your benefits which were transferred to Pace DB when the Plymouth Fund and Yorkshire Fund merged with Pace DB on 12 March 2021, please contact the administrator, Aptia (formerly Mercer):
Phone: 0370 010 1461
Secure digital portal: https://pensionuk.aptia-group.com/
Aptia
Maclaren House
Talbot Road
Stretford
Manchester
M32 0FP
Please give your full name, address, date of birth, the name of the Fund and your national insurance number when making contact.
What if I have a complaint?
If you have a complaint about Pace, and you haven’t been able to sort it out by speaking to the Co-op Pensions Department, there is a formal Internal Dispute Resolution Procedure that should be followed: Internal Dispute Resolution Procedure