If you move home and need to update your address, the way to go about it depends on what type of member you are:
If you work for the Co-op and…
…you’re paying contributions into Pace DC now
Update your details via MyHR.
…you’re paying contributions into Pace DC now, but you were a Pace DB member or you were in the Plymouth Fund or the Yorkshire Fund when they merged with Pace DB on 12 March 2021
Update your details via MyHR.
…you were in Pace DB but you never paid contributions into Pace DC
Contact the Co-op Pensions Department: 0330 606 1000 or staffpensions@coop.co.uk
…you used to pay contributions into Pace DC but you stopped them
Contact Legal & General: 0345 026 8689 or cooppensions@landg.com
If you no longer work for the Co-op and…
…you were a member of Pace DB
Contact the Co-op Pensions Department: 0330 606 1000 or staffpensions@coop.co.uk
…you were a member of Pace DC
Contact Legal & General: 0345 026 8689 or cooppensions@landg.com
…you were in the Plymouth Fund or the Yorkshire Fund when they merged with Pace DB on 12 March 2021
Contact the Aptia (formerly Mercer*) administration team on 0370 010 1461 or Co-opGroupPensions@mercer.com
*On 1 January 2024, Aptia UK Limited acquired Mercer’s UK pensions administration business, which means that the benefits you hold within the Fund are now taken care of by Aptia. Aptia is a specialist pension, health and benefits administrator. They are the largest private-sector pensions administrator in the UK, and they promise to provide high-quality specialist administration services that combines people, processes and technology in delivering a best-in-class service to members and policyholders – so you can rest assured that the services you are provided with will remain unchanged during this transition process. Mercer’s UK pensions administration business is now in the process of rebranding to Aptia, so you’ll start to see the Aptia name appearing on any paperwork you receive from them over the coming months. All contact details will remain the same while the transition takes place.