What if I have a question or complaint?
Any questions you may have about Pace can be answered by reading the relevant pension guides or asking for more information.
If you’re a member of Pace DC, you should contact Legal & General. If you have a query regarding benefits in Pace DB, you should contact the Co-op Pensions Department in the first instance.
Legal & General
For questions about Pace DC
DC Pensions
Legal & General
PO Box 1560
Peterborough
PE1 9AP
The Pace DC helpline: 0345 026 8689
Email: cooppensions@landg.com
Co-op Pensions Department
For questions about Pace DB
Pensions Department
Department 10406
1 Angel Square
Manchester M60 0AG
Phone: 0330 606 1000
Email: staffpensions@coop.co.uk
If you have a complaint about Pace, and you haven’t been able to sort it out by speaking to Legal & General or the Co-op Pensions Department, there is a formal Internal Dispute Resolution Procedure that should be followed: Internal Dispute Resolution Procedure