I'm a pensioner or I've left the Co-op

You have a choice between these two options:

• Leaving your account in Pace. This money will remain invested and you will be able to continue to Manage your Account online. Your account may be transferred to an alternative pension arrangement once you have left Co-op. If this happens, the Pace Trustee will write to you in advance to provide you with full details of your options.
• Transferring all the money in your account to another registered pension scheme.

It’s important to let us know if you change your address, especially if you’re no longer working for the Co-op. You can change your address by contacting Legal & General.

If you built up a pension in Pace DB, your pension was calculated as at your date of leaving. Since then, your pension has received increases each April, which will continue until the date it’s paid, to help protect it against inflation (up to a maximum of 5% a year). The Pace DB pension guide explains how your pension would be paid and what other benefits you’re entitled to.

It’s important to let us know if you change your address, especially if you’re no longer working for the Co-op. Otherwise, there might be a delay in paying your pension when you’re ready to take it. You can change your address by contacting the Co-op Pensions Department.

You’ve got a right to transfer your pension to another registered pension scheme, subject to the Pace Rules. There are some additional points to consider if you want to transfer your pension overseas. You should also be aware that there are people who will try to trick you out of your pension savings, so read this information about pension scams.

If you’re interested in transferring your benefits, you should ask the Co-op Pensions Department for a transfer value (if you have a pension in Pace DB) or Legal & General (if you have an account in Pace DC).

There are some rules about these options, but you can find out more by reading the relevant pension guide for your section.

Since April 2020, the majority of Pace pensioners have been able to access their pension information online, with the launch of Member Online, our secure member area.

By registering for Member Online, from November 2021 you will be able to keep your own details up to date and view enhancements to functionality as we continue to develop the system.

You can register for, and access Member Online by clicking here. We’ve produced a step-by-step guide to help you through the registration process.